Automotive Service Director

Company Name:
Grossinger Motors
1430 Fort Jesse Rd
Normal, IL 61761
Automotive Service Director
Family owned and operated, Grossinger Auto Group is the longest running family- owned dealership in the Chicagoland area. We are building a five star team and we want you to be part of it. We are looking for a service director in Normal, Illinois to run the fixed operations department of the best brands in the business: Audi, Mercedes, Subaru, Volkswagen, Lincoln and Volvo. Yes, all of those brands in ONE service department. This is the opportunity.
Job Description
If you are experienced and set the bar in performance and a result oriented director, apply within.
The job entails:
Hire, train, motivate and monitor performance of all departments personnel.
Implement and inspect all processes are in place.
Ensure timely payment of manufacturer warranty claims keeping the warranty schedule current.
Read, follow, implement, and maintain the manufacturers warranty policy and procedures.
Ensure the staff meets the manufacturers training requirements.
Focus on customer retention by determining a strategic marketing plan, and by communicating with the existing database to maintain the stores goals for active customers.
Maintain a high level of shop cleanliness, equipment repair, and general shop appearance.
Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy.
5 Years of automotive service management
Proven CSI record
R&R experience preferred
Positive attitude/Outgoing personality
Good analytical skills and problem solving ability
Paid Vacation
For immediate consideration please email your resume or submit online to Fixedopjobs.

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