Customer Service Representative
Van Gundy Insurance Van Gundy Insurance Normal, IL Normal, IL Full-time Full-time $18 - $22 an hour $18 - $22 an hour Van Gundy Insurance is looking for an energetic, motivated, and organized individual to work as a Customer Service Representative in the Commercial Lines Department of our fast-paced and growing office.
Primary
Responsibilities:
Process applications for new business, assisting in the retention of renewal business, and handling policy changes for clients.
Prepare proposals for new and current customers in accordance with our agency standards, while collaborating productively with the agent.
Create comparisons, schedule lists, and other coverage breakdown documents for renewal business.
Respond to underwriters, company personnel, or clients' questions in a timely and professional manner via phone call and/or email.
Maintain a high degree of documentation accuracy in our agency management system.
Manage the agents' book of business through excellent customer service.
Qualifications:
Ability to work successfully in a team-based environment.
Show a willingness to learn and a positive attitude.
Cultivate a cordial and professional relationship with clients, co-workers, carriers, vendors, and other business contacts.
Strong written and verbal communication skills.
Capable of working independently and multi-task but can accept constructive criticism when necessary.
Handle the workflow to ensure efficient, timely, and accurate processing of transactions and other responsibilities while meeting deadlines.
Must be comfortable with internet-based programs and portals.
Knowledge of the Microsoft Suite products, particularly Outlook and Excel.
Preferred
Qualifications:
Customer service and/or receptionist experience Experience with insurance.
Knowledge of AMS360 State of Illinois Property & Casualty Insurance license
Benefits:
Health Insurance Dental & Vision Insurance Retirement Plan (401k) Paid Time Off, Sick Time, and Paid Holidays Job Type:
Full-time Pay:
$18.
00 - $22.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Education:
High school or equivalent (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Primary
Responsibilities:
Process applications for new business, assisting in the retention of renewal business, and handling policy changes for clients.
Prepare proposals for new and current customers in accordance with our agency standards, while collaborating productively with the agent.
Create comparisons, schedule lists, and other coverage breakdown documents for renewal business.
Respond to underwriters, company personnel, or clients' questions in a timely and professional manner via phone call and/or email.
Maintain a high degree of documentation accuracy in our agency management system.
Manage the agents' book of business through excellent customer service.
Qualifications:
Ability to work successfully in a team-based environment.
Show a willingness to learn and a positive attitude.
Cultivate a cordial and professional relationship with clients, co-workers, carriers, vendors, and other business contacts.
Strong written and verbal communication skills.
Capable of working independently and multi-task but can accept constructive criticism when necessary.
Handle the workflow to ensure efficient, timely, and accurate processing of transactions and other responsibilities while meeting deadlines.
Must be comfortable with internet-based programs and portals.
Knowledge of the Microsoft Suite products, particularly Outlook and Excel.
Preferred
Qualifications:
Customer service and/or receptionist experience Experience with insurance.
Knowledge of AMS360 State of Illinois Property & Casualty Insurance license
Benefits:
Health Insurance Dental & Vision Insurance Retirement Plan (401k) Paid Time Off, Sick Time, and Paid Holidays Job Type:
Full-time Pay:
$18.
00 - $22.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Education:
High school or equivalent (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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