Chestnut Health Systems
OverviewChestnut Health Systems' research division, the Lighthouse Institute, is seeking a full-time Senior Software Support Associate for a remote work from home opportunity! Be part of a dynamic team that supports cutting edge research in the behavioral health sciences field.
Our diverse team works together to assist with various projects and studies in a fast-paced environment.
We value dedicated team players who bring passion and creativity to their job.
Come work for a great company who will value you and your skills.
Please note to be considered for a position you must attach a resume, complete the application, and answer all screening questions.
ResponsibilitiesWork independently to monitor and triage help desk tickets and support calls, investigate, troubleshoot and respond within 24 hours to customer needs.
Work independently to provide online, telephone, and e-mail support to clients and staff to set up, maintain and use internally-developed software applications.
Maintain advanced knowledge of websites, databases and hardware for advanced support troubleshooting.
Assist the Network Analyst in maintaining hardware and software, and assist in remote customer site management, when needed.
Provide online, telephone, and on-site training to clients and staff for internally-developed software applications.
Lead and coordinate the activities of other team members in developing, testing and maintaining training and technical documentation products software products.
Work independently and lead the internal testing and quality assurance process for software applications, instruments and reports as needed by members of the Software Development Team.
Train internal and external staff in testing protocols so they can test software as needed.
Maintenance support of Windows Operating Systems including software installs and updates.
Develop and maintain quarterly performance monitoring reportsPromote Chestnut's culture of customer service excellence through the adherence to Chestnut's behavioral standards for customer service.
Maintain and protect confidentiality and security of all organizational information gained in the course of performing job responsibilities.
QualificationsMust meet all the requirements for Software Support Associate II.
Position requires prior experience or education relating to computer hardware, operating systems, applications and networking equipment.
Ability to work independently in a tech support leadership role.
Ability to communicate orally and in writing with both non-technical and technical clients, good customer service approach and attention to detail.
Willingness to work varying shifts and on occasion extra hours to meet key project deadlines.
Demonstrated problem-solving skills.
Completion of GAIN Administrator Certification.
Minimum six years' experience working in LI/GCC, demonstrating excellence in providing on-site, online, email and telephone customer support and training to LI-R and LI-GCC clients and staff, for all internally developed software.
Demonstrated ability writing technical documentation preferred.
Willingness to travel to client sites preferred.
Excellent organizational skills are required.
Satisfactory completion of Chestnut's background checking process.
This position can be on-site or off-site and will be ranked based on training and experience.
This full-time position includes an excellent compensation and benefits package including health, dental, vision, life, and disability insurance, a retirement savings plan with company match, generous paid time off benefits, and more.
For more information on the Lighthouse Institute, see https:
//www.
chestnut.
org/lighthouse-institute/ Chestnut Health Systems is a leading provider of behavioral and primary health care services.
Over four decades, Chestnut has grown to over 700 committed, compassionate employees providing substance use, mental health and primary care treatment to patients in Central and Southern Illinois.
We provide fully integrated care for all of our patients by combining behavioral health care services with our community-based primary care health centers.
Chestnut also conducts research and training throughout the U.
S.
A.
Chestnut welcomes applications from qualified individuals with recovery experience.
EOE - Minorities/Females/Vets/DisabledAbout the Company:
Chestnut Health SystemsChestnut Health Systems is a non-profit organization that has cared since 1973 for persons needing behavioral health services.
Chestnut provides substance use disorder treatment, mental health counseling, primary health care, credit counseling, and housing and supportive services.
Headquartered in Bloomington, Illinois, Chestnut employs more than 700 professionals at 25 facilities.
Chestnut's staff is motivated by our corporate mission - Making a Difference:
Improving Quality of Life Through Excellence in Service.
Company Size:
500 to 999 employeesIndustry:
Healthcare ServicesFounded:
0Website:
https:
//chestnut.
org/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our diverse team works together to assist with various projects and studies in a fast-paced environment.
We value dedicated team players who bring passion and creativity to their job.
Come work for a great company who will value you and your skills.
Please note to be considered for a position you must attach a resume, complete the application, and answer all screening questions.
ResponsibilitiesWork independently to monitor and triage help desk tickets and support calls, investigate, troubleshoot and respond within 24 hours to customer needs.
Work independently to provide online, telephone, and e-mail support to clients and staff to set up, maintain and use internally-developed software applications.
Maintain advanced knowledge of websites, databases and hardware for advanced support troubleshooting.
Assist the Network Analyst in maintaining hardware and software, and assist in remote customer site management, when needed.
Provide online, telephone, and on-site training to clients and staff for internally-developed software applications.
Lead and coordinate the activities of other team members in developing, testing and maintaining training and technical documentation products software products.
Work independently and lead the internal testing and quality assurance process for software applications, instruments and reports as needed by members of the Software Development Team.
Train internal and external staff in testing protocols so they can test software as needed.
Maintenance support of Windows Operating Systems including software installs and updates.
Develop and maintain quarterly performance monitoring reportsPromote Chestnut's culture of customer service excellence through the adherence to Chestnut's behavioral standards for customer service.
Maintain and protect confidentiality and security of all organizational information gained in the course of performing job responsibilities.
QualificationsMust meet all the requirements for Software Support Associate II.
Position requires prior experience or education relating to computer hardware, operating systems, applications and networking equipment.
Ability to work independently in a tech support leadership role.
Ability to communicate orally and in writing with both non-technical and technical clients, good customer service approach and attention to detail.
Willingness to work varying shifts and on occasion extra hours to meet key project deadlines.
Demonstrated problem-solving skills.
Completion of GAIN Administrator Certification.
Minimum six years' experience working in LI/GCC, demonstrating excellence in providing on-site, online, email and telephone customer support and training to LI-R and LI-GCC clients and staff, for all internally developed software.
Demonstrated ability writing technical documentation preferred.
Willingness to travel to client sites preferred.
Excellent organizational skills are required.
Satisfactory completion of Chestnut's background checking process.
This position can be on-site or off-site and will be ranked based on training and experience.
This full-time position includes an excellent compensation and benefits package including health, dental, vision, life, and disability insurance, a retirement savings plan with company match, generous paid time off benefits, and more.
For more information on the Lighthouse Institute, see https:
//www.
chestnut.
org/lighthouse-institute/ Chestnut Health Systems is a leading provider of behavioral and primary health care services.
Over four decades, Chestnut has grown to over 700 committed, compassionate employees providing substance use, mental health and primary care treatment to patients in Central and Southern Illinois.
We provide fully integrated care for all of our patients by combining behavioral health care services with our community-based primary care health centers.
Chestnut also conducts research and training throughout the U.
S.
A.
Chestnut welcomes applications from qualified individuals with recovery experience.
EOE - Minorities/Females/Vets/DisabledAbout the Company:
Chestnut Health SystemsChestnut Health Systems is a non-profit organization that has cared since 1973 for persons needing behavioral health services.
Chestnut provides substance use disorder treatment, mental health counseling, primary health care, credit counseling, and housing and supportive services.
Headquartered in Bloomington, Illinois, Chestnut employs more than 700 professionals at 25 facilities.
Chestnut's staff is motivated by our corporate mission - Making a Difference:
Improving Quality of Life Through Excellence in Service.
Company Size:
500 to 999 employeesIndustry:
Healthcare ServicesFounded:
0Website:
https:
//chestnut.
org/.
Estimated Salary: $20 to $28 per hour based on qualifications.
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